Shipping Policy

At Sophie & Maple, we aim to make your shopping experience as smooth and transparent as possible. Below you’ll find everything you need to know about shipping and delivery.

Shipping Destinations

We currently ship throughout Canada.

Free Tracked Shipping

We offer free tracked shipping on all orders across Canada. There are no additional shipping charges at checkout.

Processing & Delivery Time

Orders typically arrive within 7–14 business days from the date your order is placed.

This timeframe includes order processing, preparation, and transit to your delivery address.

Please note that business days do not include weekends or public holidays. Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, customs processing, or unusually high shipping volumes.

Order Processing

After your order is placed, it is sent to our third-party fulfillment partner for processing and preparation.

Once your order has been shipped, tracking information will be added to your order and you will receive a shipping confirmation email.

Tracking Your Order

All orders include tracking.

Once your order has shipped, you’ll receive an email with your tracking information. You can also track your order at any time through our Track Your Order page.

Depending on the shipment, the final delivery may be handled by carriers such as Canada Post, UPS, or another local delivery partner.

Multiple Packages

If your order contains multiple items, they may occasionally be shipped separately. In this case, you may receive more than one tracking number and packages may arrive at different times.

Incorrect or Incomplete Address

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at info@sophieandmaple.com. Once an order has been processed or shipped, we cannot guarantee that the delivery address can still be changed.

Sophie & Maple cannot be held responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your package may be lost, contact us at info@sophieandmaple.com and we’ll be happy to assist you.

Questions About Your Order?

If you have any questions about shipping or your order, please contact us at:

Email: info@sophieandmaple.com

We aim to respond within 24 hours.